Trust & Safety
Our commitment to a safe, authentic community.
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Verified phone numbers
Every account is verified via SMS OTP. No anonymous posts.
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Human moderation
A dedicated moderator team reviews reports within 24 hours.
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Ratings & reviews
After each pickup, buyers and sellers review each other.
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Automated fraud detection
Rate-limiting, duplicate listing detection and pattern checks.
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Verified NGOs
Every NGO passes ABN and certificate review before appearing on the platform.
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Vetted logistics partners
Licensed couriers with reviewed coverage areas.
How reporting works
- Tap the flagReport button on any profile, sale or item.
- Select a category: scam, prohibited item, harassment, counterfeit, or other.
- Our moderators review every report within 24 hours.
- Outcomes range from a warning, content removal, to permanent suspension.
- Reporters are notified of the action taken (without revealing the other party's details).
Prohibited items
To keep everyone safe, the following are not allowed on the platform:
- block Weapons, firearms, ammunition
- block Illegal drugs & paraphernalia
- block Counterfeit branded goods
- block Live animals
- block Prescription medications
- block Adult / pornographic material
- block Asbestos / hazardous materials
- block Stolen goods